Technical Documentation: SOTI MobiControl Technical Documentation

Release Notes: 2024.1 SOTI MobiControl Release Notes

Project Overview: As the lead for the "iOS Declarative Device Management" project at SOTI, I spearheaded the integration of the new Declarative Device Management (DDM) protocol into our device management ecosystem. This project aimed to revolutionize iOS device management by enabling proactive and autonomous reporting of device status updates, significantly enhancing efficiency, and ensuring compliance even in offline scenarios.

Project Description: The project introduced the innovative Declarative Device Management (DDM) protocol for Apple devices running iOS 16 or later. By leveraging DDM, devices can autonomously report status updates, reducing network traffic, minimizing latency, and maintaining compliant states even when offline. Key features of this project include enabling DDM for new device enrollment and already enrolled devices, updating the Device Details page to display DDM-related information, implementing search functionality for DDM devices, and supporting DDM payloads for streamlined device management.

Key Objectives:

1. Proactive Device Management: The primary objective was to empower Apple devices with the ability to proactively report status updates using the Declarative Device Management (DDM) protocol. By enabling DDM, devices can autonomously maintain compliance and provide real-time visibility into their status, even when offline.

2. Reduced Network Traffic: We aimed to minimize network congestion and latency associated with device management operations by implementing the DDM protocol. By allowing devices to autonomously report updates, DDM significantly reduces the frequency of communication between devices and management servers, resulting in more efficient network utilization.

3. Enhanced Compliance: The project sought to ensure that devices remain compliant with organizational policies and configurations, regardless of their online status. DDM enables devices to maintain compliant states and receive configuration updates even when disconnected from the network, enhancing overall compliance posture and security.

Key Achievements:

• Successful DDM Integration: We successfully integrated the Declarative Device Management (DDM) protocol into our device management platform, enabling seamless adoption for Apple devices running iOS 16 or later.

• Comprehensive Device Management Capabilities: The project delivered robust support for DDM across various aspects of device management, including new device enrollment, already enrolled devices, device details page updates, and search functionality for DDM devices.

• Improved Efficiency and Compliance: Initial feedback from administrators highlighted a significant improvement in device management efficiency and compliance adherence, with DDM-enabled devices exhibiting proactive behavior and maintaining compliant states autonomously.

• Enhanced User Experience: By streamlining device management workflows and reducing reliance on network connectivity, the project contributed to an enhanced user experience for administrators, resulting in increased productivity and satisfaction.